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How to Place an Order

Purchasing on MoonUP is quick and secure. Follow these simple steps to complete your order.
1

Browse Categories

Navigate to the category you’re interested in, such as Accounts, Currency, Items, or Boosting.
2

Choose a Product

Open the product page and carefully review the description, delivery method, warranty, and any additional information.
3

Add to Cart

Click Buy Now or Add to Cart, then proceed to checkout.
4

Complete Payment

Choose your preferred payment method and complete the transaction securely.
5

Receive Your Order

Once your payment is confirmed, your order will begin processing. Delivery times depend on the selected product.

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Order Status

You can monitor every stage of your purchase from your account dashboard. Order Statuses
  • Awaiting payment — the order is created and the item is reserved for you; complete the payment before the timer runs out.
  • Awaiting delivery — payment is received and the seller is preparing your order. If the seller misses the delivery deadline, the order is cancelled automatically.
  • Credentials delivered — the seller has sent your order. Check it and confirm receipt, or open a dispute if something is wrong. If you do nothing, the order completes automatically after 5 days.
  • Completed — the order is closed. The warranty still applies, and you can leave a review.
  • Disputed — you have opened a dispute and our team is reviewing the order.
  • Refunded — the money has been returned to your MoonUP balance.
  • Cancelled — the order was cancelled before delivery and the payment was released.
  • Failed — the order did not go through: it was not paid in time or the item was no longer available.
If your order remains in the same status longer than expected, please contact our support team.

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Order Confirmation

After successfully completing your payment, you’ll receive an order confirmation. The confirmation includes:
  • Order ID
  • Purchased product
  • Payment status
  • Estimated delivery time
  • Seller information (if applicable)
You can also find all your active and completed orders in Purchases. If you don’t receive a confirmation within a few minutes, check your spam folder or contact support.

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Delivery Process

Delivery methods vary depending on the type of product. Accounts Login credentials will be securely delivered through your order page. Currency The seller will deliver the currency using the selected in-game trading method. Items Items are transferred using the game’s trading system. Boosting The booster will begin the service according to the agreed schedule and update the order status throughout the process. You’ll receive a notification once delivery has been completed.

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Cancel an Order

Orders may be cancelled before delivery begins. You can request a cancellation if:
  • The seller has not started processing the order.
  • Delivery exceeds the expected timeframe.
Orders that have already been fully delivered or completed may not be eligible for cancellation. To request a cancellation:
  • Open Purchases.
  • Select the order.
  • Open Support.
  • Click Create Ticket.
  • Choose the reason for your request.
  • Wait for the review by our support team.
If you need immediate assistance, open a support ticket, or reach us on Discord or by email.
Cancellation windowOrders that have already been fully delivered or completed may not be eligible for cancellation.
You can check your order status at any time in Purchases.Possible order statuses include:
  • Awaiting payment — the order is created and the item is reserved for you; complete the payment before the timer runs out.
  • Awaiting delivery — payment is received and the seller is preparing your order. If the seller misses the delivery deadline, the order is cancelled automatically.
  • Credentials delivered — the seller has sent your order. Check it and confirm receipt, or open a dispute if something is wrong. If you do nothing, the order completes automatically after 5 days.
  • Completed — the order is closed. The warranty still applies, and you can leave a review.
  • Disputed — you have opened a dispute and our team is reviewing the order.
  • Refunded — the money has been returned to your MoonUP balance.
  • Cancelled — the order was cancelled before delivery and the payment was released.
  • Failed — the order did not go through: it was not paid in time or the item was no longer available.
If your order remains in the same status longer than expected, please contact our support team for assistance.
Yes, you can request to cancel an order before delivery has started.Cancellation requests may be approved if:
  • The seller has not started processing your order.
  • Delivery is significantly delayed.
  • The product is unavailable.
Once an order has been completed or delivered, it may no longer be eligible for cancellation. Every request is reviewed individually by our support team.
Delivery time depends on the product, game, and seller availability.Typical delivery estimates are:
  • Instant Delivery: Within a few minutes
  • Fast Delivery: Up to 30 minutes
  • Standard Delivery: 1–24 hours
  • Scheduled Services: At the agreed time
The estimated delivery time is displayed on every product page before checkout. If your order exceeds the expected timeframe, you can contact our support team for an update.
It depends on the account you’re purchasing.Many accounts include full email access, allowing you to change the email address after purchase. Other accounts may have specific restrictions, which are always listed on the product page.Before placing an order, review the product description carefully to see whether email changes are supported.
Most accounts sold on MoonUP include a warranty period.The warranty may cover:
  • Account recovery by the original owner
  • Invalid login credentials
  • Product not matching the description
  • Other issues covered by the seller’s warranty
Warranty duration and conditions vary by product and are clearly displayed on the product page before purchase.If you experience a warranty-related issue, contact our support team with your order details.
If you’re unable to log in to your purchased account, don’t panic.Before contacting support, please make sure that:
  • You’re using the correct username or email address.
  • The password has been entered correctly.
  • You’re logging into the correct game region or platform.
  • There are no temporary server outages.
If the issue persists, open your order and contact the seller through the order chat. If the problem cannot be resolved, our support team will investigate and help you find a solution under the applicable warranty or Buyer Protection policy.