Skip to main content

​
Delivery Time

Delivery times depend on the selected game, product type, and seller availability. Typical delivery estimates are displayed on every product page before you place an order. Estimated Delivery
  • Instant Delivery — within a few minutes
  • Fast Delivery — up to 30 minutes
  • Standard Delivery — 1–24 hours
  • Scheduled Delivery — at an agreed time
If your order takes longer than expected, you can track its progress in Purchases or contact our support team.

​
Trading Methods

Different games require different delivery methods. Common trading methods include:
  • Face-to-face in-game trading
  • Auction House
  • Marketplace listings
  • Mail delivery
  • Trade request
  • Gift system
The required trading method will always be listed on the product page before purchase. If additional steps are required, the seller will contact you through your order chat.

​
Region Restrictions

Some in-game currencies can only be delivered within specific game regions or servers. Before placing an order, please verify:
  • Game region
  • Server
  • Platform
  • Character availability
Purchasing currency for the wrong region may delay delivery or require order cancellation. Always double-check your selected server before completing payment.
Double-check your regionPurchasing currency for the wrong region may delay delivery or require order cancellation.

​
Safety

Your security is our highest priority. MoonUP works only with verified sellers and provides Buyer Protection for eligible purchases. Safe Trading Tips
  • Never share your password.
  • Follow the seller’s delivery instructions.
  • Confirm your server and character details carefully.
  • Complete all communication through your order chat.
  • Contact support immediately if you notice anything unusual.
Our team continuously monitors transactions to ensure a secure marketplace for every customer.

​
Failed Delivery

A delivery may occasionally fail due to game restrictions, incorrect information, or temporary server issues. Common reasons include:
  • Incorrect server selected
  • Character not available
  • Trading restrictions
  • Game maintenance
  • Seller unable to complete delivery
If your delivery cannot be completed, our team will review the order and help resolve the issue as quickly as possible. Depending on the situation, you may receive:
  • A new delivery attempt
  • An updated delivery schedule
  • A replacement solution
  • A full or partial refund, when applicable
The delivery method depends on the game you’re purchasing currency for.Common delivery methods include:
  • Face-to-face in-game trading
  • Auction House or Marketplace
  • Mail delivery
  • Trade request
  • Gift system
The required delivery method is always displayed on the product page before checkout. If any additional steps are needed, the seller will contact you through your order chat.
Yes. MoonUP works only with verified sellers and provides Buyer Protection for eligible purchases.To ensure a safe transaction:
  • Complete all communication through MoonUP.
  • Never share your account password.
  • Verify your server and character information before placing an order.
  • Follow the delivery instructions provided by the seller.
Our support team actively monitors transactions to maintain a secure marketplace.
Yes. While most orders are delivered within the estimated timeframe, delays can occasionally occur.Common reasons include:
  • Game maintenance
  • Server issues
  • High order volume
  • Incorrect delivery information
  • Temporary trading restrictions
If your order exceeds the estimated delivery time, you can contact the seller through your order chat or reach out to our support team for assistance.