Trust & Safety

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Buyer Protection

Your purchases are protected from start to finish. MoonUP’s Buyer Protection helps ensure that every order is delivered as described or properly resolved if an issue occurs. Buyer Protection covers:

• Orders not delivered
• Incorrect product received
• Seller unable to complete the order
• Delivery issues caused by the seller

If a problem arises, our support team will review the case and work toward a fair resolution for both parties.

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Seller Verification

Every seller on MoonUP goes through a verification process before offering products or services. Our verification includes:

• Identity verification
• Performance monitoring
• Customer feedback
• Order completion history
• Policy compliance

Verified sellers are regularly reviewed to maintain marketplace quality and reliability.

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Disputes

If something goes wrong with your order, you can open a dispute for our support team to investigate. You may open a dispute if:

• Your order has not been delivered.
• The delivered product does not match the description.
• The seller stops responding.
• A delivery issue cannot be resolved directly.

Our team will carefully review all available information and provide a fair resolution as quickly as possible.

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Scam Prevention

Your security is our priority. To protect yourself from scams, always follow these recommendations:

• Keep all communication within MoonUP.
• Never send payments outside the platform.
• Do not share your account password.
• Purchase only through verified listings.
• Report suspicious activity immediately.

Our moderation team actively monitors marketplace activity to help prevent fraud and maintain a safe trading environment.

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Account Safety

Protecting your game account is essential during and after every transaction. Best Practices

• Enable Two-Factor Authentication (2FA) whenever possible.
• Use a strong, unique password.
• Never share your login credentials unless required for a boosting service.
• Change your password after account sharing services are completed.
• Review your account activity regularly.

If you believe your account has been compromised, contact our support team immediately so we can help you secure your account and review any affected orders.